Cancelation Policy

At CuppaPug, we understand that plans can change and unexpected circumstances may arise. However, due to our company terms and conditions, we are unable to issue refunds for any cancellations made within 48 hours of your booking.

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If you are unable to attend your session, we’re here to help. With a minimum of 24 hours’ notice, we can offer to reschedule your booking to another available date and time.

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To ensure a smooth experience and to meet the requirements of our animal exhibition license, please arrive 15 minutes before your session begins. This allows enough time for check-in, hand washing, and preparation so that your full session can start on time.

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Unfortunately, if you arrive after your session has begun, we’re unable to allow entry and no refunds can be given. This policy helps us protect the wellbeing of our pugs, maintain a calm environment, and ensure each visitor’s experience runs safely and smoothly.

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Please also note that the confirmation email sent 24 hours before your booking serves as your final confirmation. After this point, no refunds or reschedules can be made.

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We believe this policy provides a fair balance between protecting our small business, meeting our licensing obligations, and ensuring all guests receive the best possible experience at CuppaPug.